|
|
Customer Services
|
|
Ordering & Shipping Information
Secure ordering
At LipstickUSA.com, all of your personal information is protected by our
Secure Server Software (SSL) which fully encrypts and protects all of
your personal data (name, address, credit card number) so that it can
not be read by anyone over the internet.
Order online
We accept payment through Google Checkout, Paypal.
Order by Mail
We accept cashier check or money order, no personal check. Your order
will be processed immediately once the funds have cleared the bank. The
Cashier Check or Money Order should be made payable to lipstickusa.com
and mail payment to :
LipstickUSA.com
560 W Main Street, Suite C #135,
Alhambra, CA 91801
All orders will be billed in US currency. If you have any questions,
please contact us by E-Mail
info@lipstickusa.com or call us at toll free in U.S.A. at
1-800-718-1388 or Outside USA or California call us at 323-796-8188
Shipping and Handling
All shipments requires minimum 24 hours for processing. All orders will
be shipped via UPS/USPS standard from our fulfillment centers. Free
standard ground shipping for all orders when three or more items are purchsed in USA only. Express delivery
service is available for an additional fee for in-stock items only.
Orders must be placed by noon Pacific Time Monday thru Friday. Please
note that Express delivery will arrive on business days only.
|
Shipping Method |
Delivery Charge |
Estimate Delivery
Time |
|
Standard Ground (U.S. 48 States) |
$5.99
|
2 - 8 business days |
|
Expedited (in USA) |
$12.95 + $1.95 per item |
2 - 4 business days |
|
Next Day Air |
$25.95 +$1.95 per item |
1 business day |
|
APO/FPO, Alaska, Hawaii, Virgin
Islands, PR & Guam |
$9.95 + $1.95 per item |
7 - 10 business days |
|
Canada Standard Ground |
$12.95 + $1.95 per item |
7 - 14 business days |
|
International Standard |
$17.95 + $2.50 per item |
2 - 4 Weeks |
|
International Express |
$35.95 + $2.50 per item |
7 - 10 business days |
|
Tax
We are a California based company. State law requires us to collect
sales tax of 9.75% on all orders shipped within California. Any orders
outside of California are exempt from sales tax.
For INTERNATIONAL shipments: each country has different regulations on
customs and duty. We sell the goods free of sales tax when shipped
outside of USA. However, customers will be responsible for their
country customs and duty on their order.
Return and Exchange policy
If you are dissatisfied with the product, you may return any unopened
merchandise in its original condition. Please contact our customer
service to receive a Return authorization number (RAN) & warehouse address. Returns or Exchanges must include a RAN number. We are unable to accept any packages without a RAN.
Once the return number is obtained, please return your purchase in its
original packaging within 14 days of the invoice date. Your RAN number must be on the outside of shipping box. A full refund
less shipping and gift wrap charges, postage & etc will be issued to
your credit card upon receipt of merchandise.
For health reasons, we cannot accept returns of products that have been
opened, especially skincare and cosmetic items. There are no exchange or
refund on any items that has been used or don't have its original
packaging.
We charge a 20% restocking fee. Any shipping cost you incur to return
the product to us will not be refunded.
Please allow at least two billing cycles from the date of return for us
to issue a credit to your card. Credits are only issued for product that
has been returned, unused and in the same condition as originally sold.
If there are any discrepancies or product is damaged during shipment,
please notify our Customer Services within 24-48 hours after delivery.
You must call our Customer Services 1-800-718-1388 or Email to
info@lipstickusa.com. It is
necessary for you to retain the damaged product with the original
packing in order to process the claim.
We need the following information to complete a return. (If information
is not complete, we are unable to process your return)
--Full name and address
--RAN number
--Telephone number
--E-mail address
--Original Invoice number
--Reason of Return
Canceling an Order
We will have your order dispatched within 24 hours. Orders may be
canceled providing you contact us no later than 8am PST the next
business day By E-mail to
info@lipstickusa.com.
|
|
